Cancellation, Replacement & Refund Policy

Thank you for shopping with Gaazna.com. Below are our policies regarding cancellations, replacements, and refunds. Please read them carefully before making a purchase.

CANCELLATION POLICY

Gaazna reserves the right to cancel any order at its sole discretion, based on various factors such as product availability, pricing inaccuracies, credit and fraud concerns, and more.

1. Cancellation by Customer Before Shipping:

• If you cancel your order before it is shipped, a full refund of the entire order value will be provided.

2. Cancellation by Customer After Shipping:

• Orders cancelled by customers after product shipment will only be eligible for a refund under specific circumstances:

– Defective items from the manufacturer.

– Items damaged during shipping by the courier.

• In such cases, please contact us at [email protected] and provide an unboxing video of the order.

3. Non-Refundable and Non-Returnable Policy:

• Please note that, in general, our products are non-refundable and non-returnable as they are unique and rare.

REPLACEMENT POLICY

1. Defective Item Replacement:

• If you receive a defective item, contact our Customer Care within 4 days of delivery.
• Provide proper video proof of the defective product.
• We will recall the defective product and promptly ship a return..
• No replacement/exchange is available after 3 days of delivery.

REFUND AND RETURN POLICY

1. Exceptional Refunds & Returns:

• We generally have a non-refundable and non-returnable policy.
• Refunds and returns are only considered under specific exceptional circumstances:

1. Reseller defect.
2. Damage during transit.
3. Missing products.
4. Receipt of the wrong product.

• A visual proof (image and video) of the damaged/missing product must be provided within 3 days of delivery.

2. Return Process:

• To initiate a return request, contact our Customer Care within 48 hours of delivery.
• All returned items must be unused and in their original condition, with tags and packaging intact.
• After receiving the returned items and completing quality & fraud analysis, a refund will be credited to your account.

Important Note:

• We encourage you to review product listings before making a purchase to avoid wrong orders.
• Incorrect application of products by customers is not eligible for returns.
• Our policies do not apply to the sale of every product*
  

For any inquiries, please reach out to us via our Contact Us form on the website or through [email protected] and this will direct your queries to Traditional International Pvt Ltd.   You can also connect with us on our website page – Gaazna.com

Thank you for choosing us.